Website information does not replace a project agreement.

No. VELA Home Global may review the scope, available information, product categories and practical requirements before deciding whether and how it can support the enquiry. Submission alone does not require either party to enter a contract.

No. VELA Home Global provides general service, product and sourcing information on the website. Final prices, quantities, specifications, fees and delivery conditions must be stated in project-specific quotations, orders or agreements.

No. These conditions vary by supplier, product, quantity, specification, material, season and approval status. VELA Home Global confirms available information for a specific enquiry rather than guaranteeing general website examples.

A supplier quotation is valid only for the period stated in that quotation and may change with materials, exchange rates, quantities or specifications. VELA Home Global records the stated validity date and requests reconfirmation before the buyer relies on an expired offer.

A paid sourcing project officially begins after the client signs the separate service agreement and pays the sourcing deposit. VELA Home Global normally sets that deposit between USD 200 and USD 500 according to the project size and confirms the exact amount before work begins.

Yes. VELA Home Global signs a separate service agreement with the client before every paid sourcing project begins. The service agreement works together with quotations, purchase orders, payment records, the BOQ, approved drawings and written changes to define the project record.

Accurate quotations require confirmed quantities, dimensions, materials, finishes, hardware, drawings, packing, destination and commercial scope. VELA Home Global identifies missing inputs and coordinates clarification, but suppliers may revise prices when the buyer later changes those requirements.

The client remains responsible for the accuracy of supplied dimensions, quantities, specifications, drawings and destination requirements. VELA Home Global can help correct minor issues without an additional service charge, but material changes that affect supplier work, production or third-party costs must be reviewed separately.

The client may contract with and pay the factory directly, while VELA Home Global charges its sourcing service fee according to the managed order value. If direct factory payment is inconvenient, the client may pay through VELA Home Global for onward payment under the agreed project arrangement.

The factory is responsible for the product warranty under the supplier contract. When a defect is caused by the factory and falls within a documented warranty period, VELA Home Global assists with the claim and corrective communication, while the factory bears the approved factory-side remedy and cost.

No. Inspection reduces risk by checking agreed observable items at a specific time. VELA Home Global does not guarantee against hidden defects, later misuse, installation problems or damage occurring after the inspection.

VELA Home Global cannot guarantee the original schedule when production is delayed by force majeure. If the delay is caused by the factory, VELA documents the delay and pursues the contractual remedy or compensation available for the client; an unapproved material, hardware, color or process change may be rejected and sent back for corrective work before final payment.

The client personally gives final approval for samples, drawings, finishes and production changes. VELA Home Global organizes the approval record and communicates the client's confirmed decision to the relevant supplier before production proceeds.

An order cannot normally be changed or cancelled after the factory deposit has been paid and production has started. VELA Home Global therefore asks the client to confirm the specification, samples, drawings and commercial terms before production release; service fees, sample fees, custom materials, completed production and third-party charges are non-refundable once committed.

The buyer normally pays freight, insurance, customs duties, taxes and destination charges according to the selected shipping terms and provider quotations. VELA Home Global coordinates China-side cargo information, while the appointed freight forwarder and customs broker confirm the applicable logistics and import costs.

International transportation is governed by the selected freight forwarder, carrier and insurer. VELA Home Global can coordinate China-side records and communication but is not the international carrier responsible for transit performance or claims.

No. VELA Home Global's standard service does not include destination customs clearance, unloading, local delivery, installation, site measurement or construction management. If the factory can provide remote installation guidance or another support service, that support can be added to the written project scope.

The client and its qualified destination consultants remain responsible for identifying applicable codes, permits, certifications and installation requirements. VELA Home Global can request supplier documents but does not act as the destination regulator or licensed consultant.

Website text, photographs, drawings and downloads may be protected by copyright or other rights and should not be reused without permission or a valid legal basis. VELA Home Global's final Terms should distinguish its own content from client, supplier and licensed third-party material.

The governing law, jurisdiction and dispute process must be stated in the final agreement and website Terms. VELA Home Global has not confirmed those legal details in this draft, so no country or court should be named until the contracting entity receives legal review.